Frequently asked questions

Maven optics carry an unconditional lifetime warranty. If your optic is damaged or defective, contact us and we will repair or replace it, wherever and whenever you bought it. Deliberate damage and cosmetic marks that do not affect performance are the only exclusions.

Tricer is covered for one year against manufacturer defects. Crispi boots are covered for twelve months against manufacturing defects. Striver carries a limited lifetime warranty against defects and workmanship.

Whatever the brand, the claim comes to us and we handle it. The full terms are on the warranty and returns page.

Maven sells direct to the hunter rather than through retail stores. In the traditional retail model a store adds a markup of around 50%: it buys a product from a brand for $500 and sells it for $1,000. Because stores want a brand to fit a retail price point, that limits product development and the quality of materials that can be used.

Bypassing retail frees Maven to work with the best glass producers and materials in the world, and to sell an optic that rivals the best at about half the cost. We are the exclusive distributor for Australia and New Zealand, so the same applies here.

Yes, within 7 days of delivery, provided it is unused and comes back with all of its original packaging, undamaged, and everything it shipped with. Riflescopes must be in new and unmounted condition, because a mounted scope carries ring marks.

Contact us to arrange a return. Refunds go back to the original payment method, and can take 5 to 10 business days to appear. All purchases are covered by Australian Consumer Law, and nothing here limits those rights.

No. We ship to Australia and New Zealand only, which is the territory we distribute for. Australian orders typically take 2 to 7 business days to metro and regional addresses, and 7 to 14 to remote ones. New Zealand typically takes 7 to 14 business days, and customs may hold items over the value threshold and assess duties and GST, which are the customer's responsibility.

Yes. Get in touch to customise your optic and Josh will talk you through the options.

Maven uses premium Japanese components for S, B and RS Series optics. The S Series and B Series are assembled in a military standard (MIL-SPEC) facility in San Diego, then shipped to Maven's headquarters in Lander, Wyoming, where they are inspected and tested. The RS Series is assembled in Japan, and the C Series in the Philippines. Once assembled, each batch is sample-tested at headquarters for quality assurance.

The S, B and RS Series use the best optical components available from Japan. The C and CM Series use a combination of key Japanese components along with other optical elements from China, and the CS Series uses all Chinese components. Every optic is planned and built as an overall optical system tuned to be the best performance available for the price.

Not everyone uses or wants a hard case, and including one would raise the price of the optic for everybody. As with all components, the cost is kept as low as possible.

Remove the tripod adapter socket cover. Attach the adapter stud to the socket using your fingers or a 5/32 inch Allen wrench, taking care not to over-tighten.

Tighten the set screw with the included 1/16 inch Allen wrench. Your binoculars are now ready to attach to the Outdoorsmans Binocular Mount.

Yes. The Digidapter Camera Adapter Kit converts a point and shoot or mirrorless camera into an easy-to-use digiscoping system. The included optic adapter ring threads directly onto the ocular eyepiece of the Maven S.1A and S.1S spotting scopes. Once fitted and configured for your camera, it gives a consistent and precise fit, and photos of a quality that phones often cannot match.

Designed around holdover reticles, the stock turrets are capped and do not include a zero-stop. The MOA and custom ballistic turrets provide a zero-stop when properly installed. It works by the turret mounting flush to the body of the scope, rather than by an internal mechanical setting.

Using a large flat-head screwdriver or a coin, turn the large screw on top of the turret counter-clockwise until the turret can lift and spin without engaging the adjustment clicks. Moving the turret while it is still engaged with the inner mechanism will change the zero of your scope.

Once the turret spins freely, turn it either direction until the 0 mark lines up with the zero indicator on the ocular side of the turret base. Press down to re-engage the turret mechanism, then tighten the large screw clockwise. Do not overtighten.

Yes, the RS.3 has a lockable zero-stop.

Resetting the turret to zero: remove the top knurled portion of the turret by turning it counter-clockwise. Once removed, the turret can lift and spin without engaging the adjustment clicks. Moving the turret while it is still engaged with the inner mechanism will change the zero of your scope. Once the turret spins freely, turn it either direction until the 0 mark lines up with the zero indicator on the ocular side of the turret base. Press down to re-engage the turret mechanism, then re-tighten by placing the top knurled portion back onto the turret and turning clockwise. Do not overtighten. Repeat the process for windage.

Adjusting the zero-stop: once zeroed, loosen the zero-stop ring screw with a small flat-head screwdriver. Turn the zero-stop ring until it sits firmly against the zeroed turret, then lock it into place with the screwdriver.